PARENT SERVICE AGREEMENT
This page makes the essential terms readable online. No handwritten signature is required: agreement is recorded through an active confirmation during registration.
Download the complete agreementMaths Investigation Rooms provides live, online, 50-minute small-group Maths sessions for GCSE and IGCSE Edexcel Foundation participants. The service will be delivered with reasonable care and skill. Participation does not guarantee any particular examination grade, improvement, result or educational outcome; outcomes also depend on attendance, engagement, independent practice, prior knowledge, health and individual circumstances.
No handwritten signature is required. Before payment, the parent, guardian or adult participant must actively tick an unticked required box confirming that they have read and agree to the current Parent Service Agreement and Privacy Notice. The registration record should retain the accepted version and date. The payment step must clearly state the £25 weekly recurring payment obligation.
For a participant under 18, registration and payment must be completed by a parent or guardian. Each scheduled session costs £25 and is paid weekly in advance through Stripe. The selected time is reserved weekly until the recurring membership is cancelled. There is no minimum membership term.
Rooms and payments pause during the published Christmas and Easter breaks while the participant’s regular place remains protected. Rooms continue during school half-terms unless Iulia communicates otherwise.
Private Zoom access information is sent to the registered contact and must not be shared. The participant needs suitable equipment, working audio, stable internet and an appropriate place from which to join.
A missed reserved session is not normally refunded or transferred. If Iulia receives at least seven calendar days’ written notice, the upcoming payment may be paused where possible, or one session credit applied if payment has already been processed. The credit is used for the next payable scheduled room week and is not a cash refund. Less than seven days’ notice, or no notice, does not qualify. Rooms are not recorded.
The recurring membership may be cancelled before the next weekly payment. Cancellation stops future payments but does not refund a session already supplied or reserved. If Stripe takes a payment after a valid cancellation request received before it was due, that payment will be refunded.
If Iulia cancels a scheduled room, the payment for that session will be refunded. A replacement session is not guaranteed.
Participants must communicate respectfully and protect the learning environment. Rooms must not be recorded, photographed or screen-captured. Access links and teaching materials are for the registered household’s personal educational use and must not be shared, published or used commercially.
Iulia is Enhanced DBS checked. A parent or guardian remains responsible for the participant’s environment, equipment and appropriate supervision. Administrative communication about a participant under 18 is directed to the registered parent or guardian. If a child may be at risk of harm, necessary information may be shared with an appropriate safeguarding authority or emergency service.
The agreement operates alongside the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Privacy Notice explains how information is handled under the UK GDPR and Data Protection Act 2018. Nothing in the agreement removes statutory consumer rights. A separate active request is needed if the first session is to begin within the statutory 14-day cancellation period.
The agreement is governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer right to bring proceedings elsewhere in the United Kingdom where applicable.
Email contact@iuliaiuliana.com, call 07353 992590, or message Iulia on WhatsApp. Complaints will be acknowledged within three working days, with a substantive response normally provided within 14 working days.
Version 1.2 — August 2026. Customers should retain the version accepted during registration. This agreement is intended as clear operational documentation and does not replace individual legal advice.